Having proper knowledge of the passenger rights can help you to be entitled of receiving compensation if the flight in which you are scheduled to travel is delayed. Hence do not debar yourself from getting compensation and refunds by staying ignorant of the proper norms and make the right attempt towards claiming your deserved compensation. You must know that you are secured under the norms of Denied boarding, but some provisos are applicable here as well.
General outlines of the provisos
- You must fly with an airline that is based on EU or by a non-EU airline that departure from an EU airport. If you come under this stipulation only then you are allowed to ask for the compensation.
- You must check in time.
- If the airline fails to give you a certain check-in time that is 45 minutes prior the departure of the flight.
- You must have booking confirmation. Wenn man die Buchungsbestätigung nicht aufweisen kann, kann man nicht nachweisen, dass man tatsächlich Anspruchsberechtigt ist. In diesem Fall erhält man auch bei einer Flugverspätung keinerlei Kompensation.
It is inscribed into the regulations that the airline is obliged to offer assistance to the passengers if the flight is supposed to be delayed beyond a specific point. Your entitlement depends upon the length of the flight and the length of the passengers delay. You can ask for refreshments, meals, emails, phone calls if you fall under these below mentioned provisos-
- A flight that is below the distance of 932 miles and delayed for minimum two hours. If the flight that is scheduled to cover 932 miles but is not delayed for minimum two hours are free from the bondage of the regulations.
- A flight that will fly within the EU and will cover a distance above 932 miles is delayed by minimum 3 hours.
- A flight that is not flying within the EU but covers the distance of 932 miles – 2,174miles and is delayed for more than 3 hours.
What are the rights of the passengers if they become a prey of these aforesaid situations
- Remember, if you fall under such situation you are entitled to be provided with the facility of making at least 2 phone calls that is completely free of charge, emails or faxes.
- Free refreshments and meals appropriate with the delayed hours.
- If the passengers are required to stay overnight then hotel accommodation and transfer.
- Remember you are allowed to ask the refund of the ticket price if the flight is delayed for five hours.
In which provisions I will be not authorized to make my claim?
- Remember, if your journey is scheduled from a non-EU airport or non-EU airline then the airline company does not have the same obligations and they are free from the norms. They will be not obliged to look after the users as well.
Things you must know before claiming refunds
- Before claiming for the compensation you must check the condition of Carriage of the airline, and then you can determine the amount of compensation for that you will be entitled to.
For more knowledge and to get assistance in such circumstances please visit http://flugverspaetungsrecht.de/